Select Type
AUDIO RELATED
Dish
PVR UPGRADE
Relocation
Remote
SIGNAL RELATED
SMART CARD
STB RELATED
SUN NXT APP
VIDEO RELATED
SCREEN ERRORS
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Select Symptom
E100/E19 SERVICE SCRAMBLED
E16/E017/E101 CC REFRESH
E-17 SERVICE SCRAMBLED
E-18 UNKNOWN SMC
5.1/ DOLBY
NO AUDIO/LOW AUDIO
DISH BROKEN
HD - HD STB CHANGE
SD - HD UPGRADE
SD - SD STB CHANGE
RELOCATION DIFF HOUSE
RELOCATION SAME HOUSE
REMOTE KEYS NOT WORKING
REMOTE PHYSICAL DAMAGE
E-48/52-NO SIGNAL
E-49 -LNBF OVERLOADED
E-50/32 NO SERVICE
SMC BROKEN/DAMAGED
E 04-PLEASE INSERT SMC
E 06-SMC FAILURE
E- 109 RESERVE SMC
E-33 UNUSED SMC
8888 - STB ERROR
BE-1 - STB ERROR
E-107 SERVICE SCRAMBLED
E-118 - SOME CHANNELS
E-30 SERVICE SCRAMBLED
ONLY SUNDIRECT LOGO
E162-0 FAILED
STB RECORDING PROBLEM
STB REBOOTING/RESTARTING- COMP
PASSWORD RESET - SUN NXT
UNABLE TO DWNLD SUNNXT APP
UNABLE TO DWNLD VIDEOS APP
UNABLE TO LOGIN - SUN NXT
VIDEO ISSUE - SUN NXT
BLANK SCREEN EPG AVAILABLE
FREEZING -ALL CHANNELS
FREEZING -SOME CHANNELS
ACT&DEACT SAME DAY
INSTALLATION PLAN CHANGE
WRONG RECHARGE
WRONG VALIDITY
MOBILE APP - BNC
WEBSITE - BNC
DUAL LANGUAGE
HUMMING
CONNECTOR BROKEN
E100/E19 SERVICE SCRAMBLED
E-133
E16/E017/E101 CC REFRESH
E16/E017/E101 CREATE LDA
E-17 SERVICE SCRAMBLED
E-18 UNKNOWN SMC
E-37 SERVICE UNKNOWN
E42-PARENTAL CONTROL LOCK
ENTILEMENT ISSUE
ENTITLEMENT DELAY
ENTITLEMENT IN PROGRESS
E-48/52-SPECIFIC CHANNEL
E 05-UNKOWN SMC
E 07-CHECKING SMC
E 34-SMC FAILURE
SMC - SWAPPING
SMC THEFT
ADAPTOR COMPLAINT
E-108 SERVICE SCRAMBLED
E-118 - ALL CHANNELS
E-38 SERV IS NOT RUNNING
E600-0 INITIALIZATION
E80-SERVICES SCRAMBLED
STB-NO POWER/SHOCK
NOTHING TO UPDATE
OTA
STB DAMAGED
STB SWAPPING
SMC THEFT
BLACK & WHITE VIDEO
BLANK SCREEN SOME CHANNELS
BLANK SCREEN EPG NOT AVAILABLE
SHRINKAGE VIDEO
E16/017/101 NEW ACT
E-32 VIEWING TEMP BLOCK
E16/017/101 SPFC CHANNEL
E16/017/10 Addoninactive
E-64 INVALID TUNNING
E-50/32 NO SERV SPFC CHANNEL
E030-0 P-KEY MISMATCH
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Summary*
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